I’ve just got my hands on Jason Hawkes’ London at Night,
a beautiful, glossy coffee-table book with stunning photographs of the capital in darkness. It is also a sad illustration of the light pollution lack in the UK’s biggest city. Because when I say “darkness’ I refer only to a lack of sunlight. Every image on every page is flooded with light. Some are street or car lights, or lights from bars and restaurants – all probably necessary to some degree. But the majority of brightness comes from office buildings.
General
Loose lips sink more than ships
A few weeks ago, I wrote about the unstoppable trend towards mobile working and how, wherever you go, there are people perched with their laptop or talking business on their mobile phone. I had two concerns: lack of free WiFi coverage and a lack of consideration for ergonomic comfort. The day after that piece was published in this magazine I was on the Stansted Express when two chaps got on and started discussing their employer, a well-known facilities management company. Not only did they openly name the organisation several times but they talked about what they believed to be fraudulent practices and made derogatory remarks about senior execs.
Crisis management and the Japanese earthquake
As crisis management plans go, Japan’s was a well-prepared one. After the 1995 Kobe earthquake, the Japanese have become world leaders in seismic technology and all modern structures are designed for earthquakes – and older buildings retrofitted appropriately. Buildings shorter than three storeys have reinforced walls and foundation slabs of a certain thickness, while taller structures have innovative earthquake-resistant designs that undergo regular review by structural engineers. Mid-rise buildings often rest on huge rubber or fluid-filled shock absorbers which slide from side to side, dissipating lateral motion and turning it into heat. Buildings sway in high winds but that helps to prevent them disintegrating into reubble when earthquakes hit. Every household is instructed to keep a survival kit with a torch, radio, first aid kit and enough food and water to last for a few days, and issued with instructions such as avoiding placing heavy objects in places where they could easily fall during an earthquake and cause injury or block exits; having a fire extinguisher to hand; and being familiar with the local evacuation plans in their area. Earthquake planning is a key part of all organisations’ business continuity planning, and the Japanese view crisis management planning as a core business activity – it is simply an essential way of life.
Working on the move
This week I have worked at my own office desk, at a client site, at the kitchen table, on a plane, a train, a bus, on the Tube, and in a number of coffee shops. While some of this work has involved reading magazine and newspaper articles, chatting on the phone and scribbling notes, the majority has been tapping away at the laptop. An FM case study of a Liverpool building, for example, was largely written in the waiting room at Liverpool Lime Street station and on the train back to London, and then finished off at home.
Hashtag fail
Search Twitter under the hashtag fail and you’ll come across a lot of examples of poor service, disgruntled customers and some almost unbelievable situations. Look for the hashtag fmfail and there are some great examples of facilities management failings, enough to make even the most robust facilities professional blush – the security guard playing solitaire in a City office reception and the receptionist reading news stories on the internet (thanks FM Guru), the security asleep when the FM turns up to do a site inspection (@stapletoncoach), the empty Klix machine during a swimming pool gala (@FM_day2day) or the retailer who plays rap so loudly in their changing rooms that shoppers are forced out (cathy_fm_world). BIFM deputy chair and powerPerfector consultant Ismena Clout (@iswhiz) added to the list when she went for a night out at a local restaurant and spotted the big aggressive sign in a restaurant to instruct people to use the loo brush after use – with no loo brush provided.
The importance of communication
When Sky Sports presenters Richard Keys and Andy Gray indulged in a few off-air comments about female assistant referee Sian Massey and West Ham vice-chairman Karren Brady during the Liverpool and Wolves football match late last month, they thought that was the last they’d heard of their banter. But what they thought was a private off-air chat turned out to be an extremely public one, when transcripts of their conversations were published in the Sunday newspapers and the video became one of the most watched clips on YouTube. Gray was sacked from his job and Keys swiftly resigned.
