Comms101

Coughs and sniffles are commonplace at this time of the year as our bodies adjust to the cold and wet autumnal weather. But recently I fell victim to a more modern virus.

A few days ago, a friend of a friend tweeted to say he’d heard something funny about me. What could it be? That I’d been walking around all day with loo roll on my shoe? Intrigued, I clicked on the link at the bottom of his tweet. And just like that, less the ACHOO!, the virus spread to all my followers.

A few hours later Cathy, out of the office visiting a client, sent me a direct message saying that my Twitter account had been hacked. “It just sent me random msg to log onto a fake Twitter site,” she wrote. Great, I thought. She had obviously opened the link, and the virus would soon be winging its way to all of Magenta’s followers. Infecting my boss; a great start to my third week on the job.

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Search Twitter under the hashtag fail and you’ll come across a lot of examples of poor service, disgruntled customers and some almost unbelievable situations. Look for the hashtag fmfail and there are some great examples of facilities management failings, enough to make even the most robust facilities professional blush – the security guard playing solitaire in a City office reception and the receptionist reading news stories on the internet (thanks FM Guru), the security asleep when the FM turns up to do a site inspection (@stapletoncoach), the empty Klix machine during a swimming pool gala (@FM_day2day) or the retailer who plays rap so loudly in their changing rooms that shoppers are forced out (cathy_fm_world). BIFM deputy chair and powerPerfector consultant Ismena Clout (@iswhiz) added to the list when she went for a night out at a local restaurant and spotted the big aggressive sign in a restaurant to instruct people to use the loo brush after use – with no loo brush provided.

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When Sky Sports presenters Richard Keys and Andy Gray indulged in a few off-air comments about female assistant referee Sian Massey and West Ham vice-chairman Karren Brady during the Liverpool and Wolves football match late last month, they thought that was the last they’d heard of their banter. But what they thought was a private off-air chat turned out to be an extremely public one, when transcripts of their conversations were published in the Sunday newspapers and the video became one of the most watched clips on YouTube. Gray was sacked from his job and Keys swiftly resigned.

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